Acceptable Use Policy

This Acceptable Use Policy (the "AUP") describes conduct and content that are not permitted on or through the Bringits platform (the "Service"), and the actions Bringits may take in response. The AUP is incorporated by reference into the Bringits Terms of Service; capitalised terms used here have the meanings given in the Terms.

We host an unblocking infrastructure for collecting publicly available web content. That capability is powerful, and a small minority of users will try to apply it to activities that are unlawful, abusive, or harmful. This AUP exists so that the rules are clear up front and so that we can act quickly when they are broken.

1. Prohibited activities

You may not use the Service, directly or indirectly, to do any of the following. The list is illustrative, not exhaustive — we reserve the right to treat conduct of similar character as a violation even if not specifically named.

1.1 Attacks on authentication and authorization systems

1.2 Targeting of restricted or sensitive systems

You may not direct the Service at the following categories of websites or endpoints, which are partially or wholly enforced by our domain blocklist:

We may add categories to the blocklist at any time without notice as new abuse patterns emerge. Requests targeting blocklisted hostnames are rejected with HTTP 403 at the edge.

1.3 Fraud and deceptive activity

1.4 Harvesting of personal data at scale

1.5 Disruption and denial of service

1.6 Illegal content and activity

1.7 Abuse of the Service itself

2. Customer obligations on collected content

Whether or not the act of collection is permitted under this AUP, you remain solely responsible for the legality, ethics, and downstream handling of the content you collect. In particular:

3. Reporting abuse

If you believe the Service is being used in violation of this AUP — by another customer, by an unknown third party, or unintentionally by you — please report it. Reports are reviewed by an on-call rotation per our internal triage runbook.

Where possible, please include: a description of the activity, the target hostname(s) involved, timestamps in UTC, any sample request identifiers, and your relationship to the target (e.g. operator of the site, affected user, third-party observer).

4. Enforcement

4.1 Investigation

On receiving a credible report or detecting suspected abuse through our own monitoring, we may inspect operational logs (request metadata, target hostnames, response codes) for the relevant tenant. We do not retain the content of customer requests except as transiently necessary to deliver responses; investigations rely on metadata.

4.2 Remediation tiers

Depending on severity and prior history, we may take any of the following actions, in any order, with or without prior notice:

  1. Warning — written notice describing the issue and requesting cessation, typically within 24 hours.
  2. Throttling — temporary reduction of your rate limit or quota.
  3. Targeted block — adding the targeted hostname or pattern to our domain blocklist.
  4. Suspension — disabling your account's API tokens pending investigation. Suspension is the default response for Section 1.1 (auth attacks), 1.2 (restricted targets), 1.5 (DoS), and 1.6 (illegal content) violations, and may be imposed immediately and without prior notice for those categories.
  5. Termination — closure of the account under Section 7.2 of the Terms of Service. Fees paid for the suspended or terminated billing period are non-refundable for AUP violations.
  6. Referral — disclosure to law enforcement, regulators, affected operators, or threat-intelligence partners where we believe this is necessary or legally required.

4.3 Appeals

If you believe a suspension or termination was made in error, contact abuse@bringits.com with the subject line "Appeal: <your tenant ID>". We will review and respond within five (5) business days. Appeals do not automatically unblock the account.

4.4 Co-operation with law enforcement

We respond to valid legal process from competent authorities in jurisdictions where we operate. Where lawfully permitted, we will notify the affected customer before disclosure.

5. Right to audit (Enterprise)

For tenants on the Enterprise plan, Bringits reserves the right to request, no more than once per calendar year and on reasonable notice, a written description of the customer's compliance controls relating to this AUP — for example, the customer's process for verifying authority to access targeted systems, handling of personal data, or internal escalation of suspected misuse. This right is in addition to, and does not replace, our rights under Section 4.

6. Changes to this AUP

We may revise this AUP from time to time, particularly in response to new abuse patterns. The current version is identified by the "Version" string at the top of this page. Material changes take effect thirty (30) days after we notify you, except that changes required to address active abuse, security risk, or legal obligation may take effect immediately.

7. Contact

Questions about this AUP? Email legal@bringits.com or abuse@bringits.com.